1. General Information
The Donutelier Loyalty Scheme (“Loyalty Scheme”) rewards customers for their continued support by offering points for coffee purchases, which can be redeemed for a free coffee and croissant once the required number of points is collected. By participating in this Loyalty Scheme, customers agree to these Terms & Conditions.
2. Earning Points
- Customers will receive one point per coffee purchased at any participating Donutelier location.
- To receive a point, customers must present their digital loyalty card at the time of purchase. Points cannot be issued retroactively for past purchases.
- Multiple coffees purchased in a single transaction will each receive a point (e.g., if a customer purchases three coffees in one transaction, they will receive three points).
- Only full-priced coffees qualify for a stamp. Coffees purchased with discounts, promotions, or vouchers may not be eligible.
- Points are non-transferable and cannot be combined across multiple loyalty cards.
3. Redeeming Rewards
- Once 10 points have been collected on a single loyalty card, the cardholder is entitled to one free regular-sized coffee of their choice, including any modifications such as dairy-free milk alternatives.
- The free coffee reward also includes one complimentary croissant, subject to availability.
- Both the coffee and croissant must be redeemed at the same time—they cannot be claimed separately.
- The reward cannot be exchanged for cash, other food or beverage items, or store credit.
- The reward must be redeemed in-store and cannot be used for online orders, delivery, or mobile app purchases.
- Customers must present their completed loyalty card at the time of redemption. Lost or damaged cards will not be replaced.
4. Validity & Expiry
- Points can be collected from January 1, 2025, to December 31, 2025.
- All rewards must be redeemed by December 31, 2026.
- Any unused points or unredeemed rewards will expire after this date and cannot be carried over into future loyalty schemes.
- Donutelier reserves the right to terminate, modify, or extend the Loyalty Scheme at any time without prior notice.
5. Additional Terms
- Donutelier reserves the right to refuse or cancel points or rewards if fraudulent activity is suspected.
- The Loyalty Scheme cannot be used in conjunction with any other discount, promotion, or special offer unless explicitly stated.
- Donutelier employees, partners, and affiliated parties may be excluded from participating in the Loyalty Scheme.
- By participating, customers agree to abide by these Terms & Conditions, which may be updated or modified at Donutelier’s discretion.
- We use Square to process Loyalty program data. For details on how your data is used and stored, please see the Square Privacy Policy.
For any questions regarding the Loyalty Scheme, please contact a staff member in-store or email squad@donutelier.co.uk
