Frequently Answered Questions

Yes, we do! We currently deliver within a 2.5 mile radius of our Charing Cross Store. Please follow the link to place an order, you can also reserve an order for collection. There is a minimum of 9 donuts per order, but no minimum for pastries. For larger corporate orders, we offer a 10% discount on orders of 50+ donuts, and these can be arranged separately here.

We don’t take reservations. We have a small seating area where you can sit in and eat your treats. Even if there are no spaces, it doesn’t tend to take too long for a table to clear, or you can have the order to take away.

Our main entrance has one step, however we have an alternative side entrance (Great Newport Street side of the shop) with step free access.

Whilst we will always have items available from when we open, our full collection will be on display from 12pm onwards, as the donuts are made fresh in store each morning.

Our products our made fresh each day in our boutique and should be eaten on the day of purchase. Consumption within a few hours of purchase is recommended. The donuts are fragile and should be treated carefully, also avoiding high temperatures.

If you would like to be a part of the Donutelier family, please email jobs@donutelier.co.uk with your CV. Please note that only successful applicants will be contacted. If you don’t hear back within 24-48 hours, our vacancies may no longer be available.

None of our donuts or pastries contain alcohol. The gelatine used in our products is fish gelatine.

We are not Kosher, however, for information on vegetarian products please email squad@donutelier.co.uk.

From our Donut Collection our Chocolate sprinkles and Chocolate Pretzel donuts are all Vegetarian. All of our pastries are Vegetarian too, including three vegan options, with the exception of the Strawberry Cream Croissant, which is not vegetarian.

Our Vegan Collection includes three pastries, available to see here. We also make some amazing speciality coffees and hot chocolate with plant milk options. None of our products are currently gluten free.

Our Vegan Pastries do not contain egg, available to see here. All of our donuts and other pastries contain egg. We do not recommend allergy sufferers to consume our products due to risk of cross contamination.

Many of our products contain nuts. We do not advise any nut allergy sufferers to consume any of our products due to risk of cross contamination.

The donuts are fragile and should be treated carefully, also avoiding high temperatures. Same day consumption, within a few hours of purchase, is recommended.

Yes, please follow the link to place a corporate order here We can happily offer a 10% discount on orders of 50+ donuts.

Please email squad@donutelier.co.uk for any business related enquiries.

Please email squad@donutelier.co.uk to request our Landlord pack and discuss any property opportunities.